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| Customer service |
Definition of customer service
Customer service skills
Importance of customer service skills
How to build a costumer service skills
Customer Services
Customer are the people who buy your product or get your services. The business without a customer is nothing and without customer your business will never grow, so that whatever you get the customer you have to provide good service in a way that the customer will be satisfying of your product in order to build costumer loyalty.
Customer Service Skills
Communication and Listening
The importance thing in making customer to use your product is communication, The communication is one of the most important skills in customer service, you need to communicate clear so that to build good first impression of the customer, avoiding ambiguity words, make the communication clear so the customer to understands you, Explanation is also important for a customer to follow instruction and understand the product also to make a choice on what to buy. Listening is important thing in a communication process let the customer talk and you can provide batter service.
Tolerance and Attitudes
Tolerance is the another skills in customer service, because in a business you meet with different people with different cultures so that you have to control your emotion in order to provide a good service and never talk bad to your customer. This may be difficult to muster for some people especially if they do not have this in nature, but no matter what you need to control your temper, polite language, positive attitudes, never show ill feelings to customer, stay nice and understanding through this you can sale the product easy.
Knowledge and problem solving skills
If you have a knowledge of the service you provide it will be easy to help the customer with there issues and to be able to solve their problems. this led to improve customer service experience by solving customer problem led the customer to trust the company and service provided.
Importance of a customer service skills
If representatives have good customer service skills, clients will more likely be happy with their service or assistance, therefore keeping them as clients as well as getting new ones. In tourism services costumer service skills is needed more because the tourist are from different cultures, so by having customer services skills it will be easy to solve it and made the customer returning to your product.
How to build a customer services skill
Building customer service skills is more import to a business, the customer service skills create good first impression of a costumer to your service or product, and this led customer loyal of your company though customer satisfaction, Every business needs customer and each customer may require different needs and attention so through customer services skills is possible. The following are few things in building customer service skills
Importance of a customer service skills
If representatives have good customer service skills, clients will more likely be happy with their service or assistance, therefore keeping them as clients as well as getting new ones. In tourism services costumer service skills is needed more because the tourist are from different cultures, so by having customer services skills it will be easy to solve it and made the customer returning to your product.
How to build a customer services skill
Building customer service skills is more import to a business, the customer service skills create good first impression of a costumer to your service or product, and this led customer loyal of your company though customer satisfaction, Every business needs customer and each customer may require different needs and attention so through customer services skills is possible. The following are few things in building customer service skills
- Greetings, when the customer come to you business establish greeting, this will led for customer to have a good first impression, you can great while you face the customer this will led the comfortably of the customer, if is through the phone you can start to great by introducing your name and the name of the company you are walk for, make sure that your using the right tone and words.remember to ask for the name of a person you talking to, to feel comfortable or known.
- In case you will be using the details of the customer (name, address, order details, etc), make sure to verify it by spelling it out to the customer, just to make sure that what you are getting is an accurate data. This is applicable to customer service reps who take in orders via phone or something similar to this.
- The use of body language; take note of the body language. should always practice professionalism even when it comes to their body language. Simple hand gestures and body movements can irritate customers. At the same time, customer service reps that are always standing straight and not slouching will always create a professional look.
- Having intercultural communication skills, this will help the employee to walk nice toward customer and solving their problem by understanding their complaining and how to solve it, customer complaints and other concerns should always understand where the customers are coming from. Reps are expected to listen to every word the customer is saying, so he/she can come up with a good resolution and pacify the situation.
Returning customer is easy than creating a new customer.
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